Application Software Products

 

• Mudrak

A comprehensive Accounting with Inventory, Advanced search of book Software for your need. CD Catalogue software also attached with it. Dynamic web site linked with Software. As publisher will add data in Software that will be directly available on Website, no duplication work is required.

• Pradhyot

An Educational Institution Management Software can use to store data related to the students. It can make available the reliable software facility to record data of students. We can mould our software according to user’s requirement. Through this Software we can endow with the Attendance, Exam, and Fees Module.

• Vartika

Vartika is Comprehensive Payroll Software. Through this software user can maintain Complete Employee Details, Salary Details. This software can be linked with Biometric/Card Swapping Machine for daily attendance. With help of this software user can create returns of govt. depts. like EPF Dept, ESI Dept, and Bonus act.

• Merchant

A Comprehensive Accounting cum Inventory Software for Retail Shop.  User can create Sale Invoice through Barcode without pressing a single key on keyboard or click on mouse. This Software is used to create VAT Returns like VAT 7, VAT 8, VAT 9 and VAT Forms. It also include an integrated barcode system.

• Medical

Merchant Medical Clinic Software is related to Accounting cum Inventory Management Software for Medical Stores. User can create Patient Detail which contain all the information about the Patient and there complains, Patient past history etc. and also can get different kinds of reporting to manage medical store well.

• Inn-Address

Address Management Software can manage the records of multiple categories of Address Entry. User has to create the Address in Master where user should define the all information regarding to the company, business, product and also can get different types of reporting (Label Print, Envelop Print) etc.

 

Application Software with Telecom Products

 

• Call Center Software

C-Zentrix is one such product which fulfils the aspirations of all the industry segments. C-Zentrix suite of Call Center Software is well suited for Inbound or Outbound Call Center operations for Domestic or International operations.

C-Zentrix's various editions C-Zentrix Express, C-Zentrix Distributed, and C-Zentrix Clustered solutions cater to different requirements of Call Centers and Enterprises.

 

• Voice Logger

Voice Logger or Voice Recorder are central to any communication network be it in an enterprise or a contact center. Organizations need to be accountable for what transpires during internal and external conversations and the best way is to record those conversations.
 This type of evidence collection protects those within the organization, and those outside of it. Storing communications enables management to be able to recall information in the event that a discrepancy arises, offering a level of security for the employees as well as those within the organization's management.
 Voice Logging is now a statutory requirement for many businesses like Insurance, Broking etc. Most contact centers need Voice Loggers not just for interaction evidence but it also aids in Agent Training and Quality.

 

• Predictive Dialer

What differentiates common auto dialers in the market with world-class predictive dialers is the predictive algorithm that guides the dialing principle. Most of the dialers touted to be predictive are nothing more that an auto dialer with manually managed pacing. The true predictive dialer is adaptive in nature and adapts and controls its behaviour based on the past pattern of dialing and agent’s call handling patterns.

C-Zentrix Predictive Dialer truly adaptive in nature and evolves its dialing pattern over a shift based on the quality of lead list, the gateway connectivity pattern, Average Handling Time (AHT) for the agents and the abandon call percentage as prescribed list by the FCC norms. The dialer makes sure that even on worst quality lead list your agents are able to get a decent connect and that the leads are churned as quickly as possible. The C-Zentrix predictive dialer is one of the most adaptive as well as the easiest to use with very simple configuration steps and very intuitive User Interfaces for the administrator.

• Industry CRMs

Customer Support Center without an effective CRM is of no value. Keeping this into mind we over a period of time have developed very effective CRMs pluggable with our C-Zentrix contact center solution. These CRM tools are broadly recognized, widely-implemented strategy for managing and nurturing a company’s interactions with customers and sales prospects. It involves using technology to organize, automate, and synchronize business processes—principally sales, ticketing and service request related activities.
The lead management system helps the field team of a Tele Sales activity to be closely in sync with the Tele Callers’ team. Any lead generated by the Tele Callers’ team is immediately moved to the Sales manager mapped on the LMS who then in turn can assign it manually to the field executive reporting to him. The LMS comes with strong ageing reports at each user level.

Any kind of customer support today cannot do without a good trouble ticketing system. It is of utmost importance that every customer who calls to the help desk for support or request is assigned a trouble ticket number or a service request number. The assigned ticket can be forwarded to the field support executives for resolving the issue at the customer site and updating back the status of the ticket for the feedback to the customer. Multiple issues can be opened under the same ticket or multiple tickets can be opened for multiple issues for the same customer. The ticketing system comes with an inbuilt escalation matrix module customizable as per the organization’s needs.

• PaySecure – Credit / Debit card processing on the phone

Enterprises can now securely and easily accept payments from customers while the customer is interacting with the call center executive or the IVR. Customers can easily pay for the goods / services while on call using his / her credit / debit card.

• Voice Authentication and Speaker Identification

We have integrated with world-class Speaker Identification and Authentication third parties to provide you best-of-breed speaker authentication / identification solution for your business needs. Now customers don’t have to remember additional TPIN to identify themselves to your systems. Just with their voice they can have access to their information and do their transactions.

• IP PBX / VOIP

IP PBX or VOIP phone system replaces a traditional PBX or phone system and gives employees an extension number, the ability to conference, transfer and dial other colleagues. All calls are sent via data packets over a data network instead of the traditional phone network. With the use of a VOIP gateway, you can connect existing phone lines to the IP PBX and make and receive phone calls via a regular PSTN line.